Introduction
At Les Lab, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, and payment details when you place an order. We also collect certain data automatically, including your IP address, browser type, and browsing behaviour on our site.
How We Use Your Information
Your personal data is used to process orders, communicate with you about your purchases, and improve our services. We may also use your information to send you marketing communications, but only with your explicit consent.
Data Sharing
We do not sell your personal data. We share information only with trusted third-party service providers who help us operate our business, such as payment processors, shipping partners and our product review provider. These providers are contractually obligated to protect your data.
Product Reviews
If you leave a product review, we collect your name, email address, rating and the title and text of your review. Your review, rating, first name and the initial of your surname are published on the product page; your email address is never published. After a purchase we may invite you by email to review the products you bought, and you can unsubscribe from these invitations at any time via the link in the email.
Reviews are collected and published through Judge.me, a service of Judge.me Ltd (London, United Kingdom), which processes this data on our behalf as a processor under a data processing agreement. Judge.me stores data mainly on servers in the United States; such transfers are protected by safeguards recognised under the GDPR, such as the European Commission's Standard Contractual Clauses.
We publish your review on the basis of your consent, given when you submit it. You can withdraw your consent at any time by contacting hello@les-lab.eu, and we will remove your review.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also withdraw your consent to marketing communications. To exercise any of these rights, please contact us at hello@les-lab.eu.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure secure data transmission.