A few things you may wonder about

No, you can place an order without creating an account.

An account simply allows you to track your orders, manage your details, and enjoy a smoother experience, but it’s not required for purchasing.

Click “Forgot Password” on the login page, enter your email address, and we’ll send you a link to create a new password. The link is valid for 24 hours.

Please make sure your payment details are correct and your billing address matches your card. If the issue persists, try a different browser or device. You can also contact us at hello@leslab.com for assistance.

Absolutely. We take data protection seriously. All personal information is encrypted and stored securely in compliance with GDPR. We never share your data with third parties for marketing purposes.

You can reach us via email at hello@leslab.com or through our Contact page. We aim to respond to all inquiries within 24 hours during business days.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.

Yes. Enter your gift card code at checkout in the designated field. If the gift card balance doesn’t cover the full amount, you can pay the remaining balance with any other accepted payment method.

Only one discount code can be applied per order. However, gift cards can be used alongside a discount code as they are treated as a payment method, not a promotion.

Standard delivery within Europe takes 3–5 business days. Express shipping is available and typically arrives within 1–2 business days. Delivery times may vary during peak periods.

Currently, we ship to all EU countries and selected international destinations. Check our shipping page for a full list of available countries and rates.

Once your order is dispatched, you’ll receive an email with a tracking number and a link to follow your package in real time. You can also track your order from your account dashboard.

If your package hasn’t arrived within the expected timeframe or arrives damaged, contact us immediately at hello@leslab.com. We’ll investigate and arrange a replacement or refund.

We accept returns of unopened, unused products within 30 days of delivery. Items must be in their original packaging. Contact us to initiate a return and we’ll provide a prepaid return label.

Once we receive your return, we’ll process your refund within 5–10 business days. The refund will be issued to your original payment method.

An invoice is automatically sent to your email after your order is confirmed. If you need a revised invoice or didn’t receive one, contact us at hello@leslab.com with your order number.

Yes, we include complimentary samples with every order when available. The samples are selected based on your purchase and current availability, offering a chance to discover new products.

You can subscribe via the footer of our website or during checkout. As a welcome, you’ll receive 10% off your first order, along with early access to new launches and exclusive content.